21-22 March 2016, Melaka, Malaysia
On 21-22 March 2016, the WCO A/P Regional Workshop on Strategic Leadership in Information Technology was held in the Royal Malaysian Customs Academy (AKMAL) in Melaka, Malaysia, under the sponsorship of CCF/Japan. A total of 24 persons representing the WCO Member Customs administrations, including those represented the host administration, participated in the Workshop, which was supported by Mr. Tejo Kusuma, Technical Officer of the WCO Compliance and Facilitation Directorate, and Ms. Beng Huay Yeo, Chief Information Officer of Singapore Customs, as resource persons, as well as Mr. Kazunari Igarashi, Head of the ROCB A/P, as a facilitator.
The Workshop program was designed with good combination of overview presentations on policy/technical guidance and a set of group discussions. Ms. Yeo shared her insightful views and descent experiences in strategic planning for ICT, governance and project management. Participants from Hong Kong China, Indonesia, Japan, Malaysia and Vietnam shared their national experiences in such topics as strategic planning, governing ICT implementation, project management, and continual improvement. Throughout the Workshop, it was highlighted the need for managerial guidance and commitment, institutionalized project committees/teams for sustained ICT development, as well as close dialogue with all of the relevant parties from both public and private sectors. Given the WCO’s 2016 theme, namely “Digital Customs: Progressive Engagement”, participants appreciated organization of this Regional Workshop and discussed pertinent topics in a very lively and interactive manner.