WCO/Norad Project Mission on Stakeholder Engagement and Client Service for Vietnam Customs
10-14 July 2017, Hanoi, Vietnam
WCO/Norad Project Mission on Stakeholder Engagement and Client Service for Vietnam Customs was conducted on 10-14 July in Hanoi, Vietnam. Ms. Saori Nojima, Project Manager of the ROCB A/P, participated in the Mission as a resource person.
This was a final Mission to Vietnam under the WCO/Norad Project, which has been carried out since 2013, and entailed consultations and discussions on the project progresses as well as way forward for maintaining stakeholder engagement and improving client service. Outcomes of the WCO/Norad Project were reviewed and incorporated into an initial diagnostic report and recommendations for the WCO Mercator Program, which is designed to provide tailor-made support for the implementation of the WTO Trade Facilitation Agreement (TFA). Given that stakeholder engagement and client service are regarded as important components of the WTO TFA, the Mission aimed at ensuring sustainability for the implementation of the WTO TFA. In the course of the Mission, Ms. Nojima made some presentations on the WCO Mercator Program with a view to fostering common understanding among participants and facilitated the diagnostic discussions. The Mission was successfully completed and the contributions of all stakeholders was duly appreciated in closing the event.
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